Because we are committed to providing a unique and flexible experience in every detail, from ordering to delivery, at our company Ghosoun Mart We have ensured that our return, warranty and exchange policy is flexible and suitable for everyone, as follows:
- When requesting an exchange or return, the customer submits the request electronically via Application form Accordingly, the order status is studied, taking into account the conditions for exchange and return.
- The original invoice must be provided in case of a request for replacement, return, or maintenance.
- The customer has the right to return the goods within 5 days of the date of receipt in the event of a manufacturing defect and non-compliance with specifications, provided that the defect is not apparent at the time of purchase and that the goods are not included in offers or discounts, or the last piece, or are among the goods that cannot be repackaged and relabeled and restored to their original condition in the carton.
- If the customer requests a refund for the invoice, the amount will only be disbursed to the person in whose name the invoice was issued.
- In case of return, the customer bears the transportation and delivery costs, which are deducted from the invoice.
- If the customer makes a mistake in ordering the product, it is acceptable to correct it if he informs us within (24 hours) of the time of the order, and we will correct the mistake unless the customer has received the product or obtained the service.
Cases in which the product cannot be returned:
- During the discount or clearance period, the customer is not entitled to request a refund.
- If the customer purchases the last item (last piece) or something similar and the customer agrees to it, the customer has no right to request a refund or exchange at all.
- No returns for health and personal care products such as skin or hair care supplies. .
- Products that include multiple items that have been combined and cannot be returned to their original condition as delivered are not eligible for return.
- If the product was designed and produced specifically for the customer according to his specifications.
Return and refund terms:
- All returns, exchanges and maintenance require the original invoice.
- If the customer requests an exchange, they will bear the shipping fees for returning the product to be exchanged, the shipping fees for the new product, and the payment or refund of any financial difference. .
- The invoice must be paid in full within 7 days of the purchase date. If this period is exceeded, the invoice will be canceled.
- Replacement or refunded items do not receive additional days until the original invoice date for return of the replacement.
Contact information:
Our main goal is to meet your requirements and increase your confidence in our brand.
You can contact us if you encounter any problems while browsing the store, returning a product, or placing an order by filling out the form. Direct contact form Or send a message via the following email address info@ghusoonmart.com
We are always happy to serve you.
